Frequently Asked Questions

• Pop Up Booths
• What does the warranty cover?
• Are there more fabric colors available?
• How sturdy is the podium when it’s converted from a case to a counter?
• What is the table top space on the podium?
• Do you have custom size pop up booths?
• Panel Displays
• What does the warranty cover?
• How sturdy is the panel system?
• Are there more fabric colors available?
• Banner Stands
• What does the warranty cover?
• What is the quality of the banner graphic itself?
• Literature Racks
• What does the warranty cover?

• Help! I don’t know the first thing about creating and preparing graphics, will you work with me?
• How much lead time is required on graphics?
• Are rush orders available for graphics?
• Can get graphics printed later, at the same low cost?
• How do I prepare artwork for print?
• How do I submit my artwork when it’s ready?
• I'm going to arrange my own printing; will you send me all the dimensions I need?
• Will the graphics fit in the same case as my pop up?

• Are rush orders available?
• Can I combine shipping on multiple orders?
• Where does this item ship from?
• Can I pick up my unit from you instead of getting it shipped?
• Can I use my own freight account to ship this unit?
• Will I get a tracking number?
• Why does residential delivery sometimes take longer?
• Can you ship directly to my hotel or convention center?
• Can you guarantee delivery at a certain time?

• How can I view the status of my order?
• Can I pay by check?
• Can I pay by bank wire transfer?
• I don’t have PayPal, how do I set it up?
• If I bought more than one item, can I pay for it all at once?

• How can the price be so low for a quality product?
• Do you have a store or dealer location where I can go see your product?
• What are your hours of operation?

Tradeshow Displays

• Pop Up Booths
• What does the warranty cover?
  The warranty protects you from failure of performance due to defects in the materials used or poor workmanship.  You're provided a hotline number direct to the Manufacturer, should you experience any problems or simply have a question regarding the set up.
  
  
• Are there more fabric colors available?
  Yes.  In the pop up booth listing you are given the choice of ‘quick ship’ color fabrics.  These colors are readily available from stock to ensure a quick shipment date.  (Be sure to indicate your choice at purchase.)
  There are also other colors available to choose from.  These colors are only available through special order, not in stock for immediate shipment, and may incur an additional charge.  Please call for details.
  
  
• How sturdy is the podium when it's converted from a case to a counter?
  The podium is quite sturdy, and you can safely place a laptop, monitor, or projector unit on top.
  
  
• What is the table top space on the podium?
  The top of the podium is oval, and is approximately 14" × 26".
  
  
• Do you have custom size pop up booths?
  A custom size booth can be made to fit your needs, due to the unique modular capabilities of these systems.  Please call us today to get full assistance for your show's needs.
  
  
• Panel Displays
• What does the warranty cover?
  The warranty protects you from a failure of performance due to defects in the materials used or poor workmanship.  You are provided a hotline number should you experience any problems, or simply have a questions regarding the set up.
  
  
• How sturdy is the panel system?
  This is the highest quality system of its kind available; the frame is made from lightweight, aircraft-quality extruded aluminum.  It is very sturdy, and can support much more weight than other, cheaper panel systems.
  If you wish to configure the unit to be completely straight, with no angled walls, stabilizing feet are available for purchase.  These will allow you to set up a stable straight-wall configuration.
  
  
• Are there more fabric colors available?
  No, only those shown in the table top display listings.
  
  
• Banner Stands
• What does the warranty cover?
  The warranty protects you from a failure of performance due to defects in the materials used, or poor workmanship.  You are provided a hotline number should you experience any problems, or simply have a questions regarding the set up.
  
  
• What is the quality of the banner graphic itself?
  Each banner display uses different materials.  Samples are sometimes available, please call for futher inquiry.
  
  
• Literature Racks
• What does the warranty cover?
  The warranty protects you from a failure of performance due to defects in the materials used, or poor workmanship.  You are provided a hotline number should you experience any problems, or simply have a questions regarding the set up.
  
  

Graphics & Printing

• Help!  I don’t know the first thing about creating and preparing graphics, will you work with me?
  Absolutely!  We send complete detailed instructions to you containing all the technical information necessary to complete and submit your artwork for printing.  Should you need help beyond this, just give us a call and we’ll talk you through it.
  We also offer professional graphic design service, at an hourly rate of $65USD.  If interested, please give us a call at 1-866-637-7627.
  
  
• How much lead time is required on graphics?
  It depends on the display being printed on.  Please call us to discuss.
  
  
• Are rush orders available for graphics?
  Yes.  Rush is available at an additional +25% charge on graphics for a 2 day rush print, and +50% for a 1 day rush print.  Please call us at 1-866-637-7627 to arrange this.
  
  
• Can get graphics printed later, at the same low cost?
  Yes.  If we provide a quote to you, it is good for up to a full 90 days.
  
  
• How do I prepare artwork for print?
  Please read the Artwork Preparation Guide before preparing any graphics.  You will be provided with specific dimension sizes for your unit when your order is placed.
  
  
• How do I submit my artwork when it’s ready?
  You may submit artwork files by email or FTP.
  
  
• I'm going to arrange my own printing; will you send me all the dimensions I need?
  Yes, once your order is placed we send you the dimensions you will need to prepare your artwork for.
  
  
• Will the graphics fit in the same case as my pop up?
  Not always.  Large graphics, particularly full photomurals, will not fit in the same case.   For options regarding this, please call us at 1-866-637-7627.
  
  

Shipping & Handling

• Are rush orders available?
  Yes.  If you need your items to be delivered faster than the express shipping option please call us immediately so that we may determine if it is possible, and how much it will cost.
  
  
• Can I combine shipping on multiple orders?
  Yes.  Please contact us for an estimate on how much we can save you on combined shipping for multiple items.
  
  
• Where does this item ship from?
  The location being shipped depends on the equipment or accessories you are ordering.  If you have a question about a particular item's location please contact us.
  
  
• Can I pick up my unit from you instead of getting it shipped?
  Yes.  If you would like to pick up your unit from its location we would happy to arrange this.  Please note that not all items are available for pick up.  Also note that a $20 handling charge is applied for units such as pop ups and panel systems, and $10 for smaller equipment such as banner stands and literature racks.
  
  
• Can I use my own freight account to ship this unit?
  Yes.  Please contact us if you wish us to arrange the shipping under your own shipping account.
  
  
• Will I get a tracking number?
  Yes.  You will be supplied a tracking number within 1 business day of the item being shipped.
  
  
• Why does residential delivery sometimes take longer?
  Shipping providers sometimes ask for additional time to deliver to residential addresses due to common route scheduling.  The additional time can range from an hour to a day, rarely longer.
  
  
• Can you ship directly to my hotel or convention center?
  Yes. Please make sure that you send clear and accurate information by email of where to ship and who will be receiving it.
  
  
• Can you guarantee delivery at a certain time?
  Shipping companies do offer guaranteed delivery times at an additional cost, which we can arrange for your order.
  Please note that we do everything possible on our part to ensure a timely delivery, however shipping companies aren't perfect, and delays can sometimes happen.  If you require a guaranteed time please contact us right away at 1-866-637-7627.
  
  

Ordering / Payment

• How can I view the status of my order?
  Go to the Client Service, Account Information page.  This page lists all your orders.  Click the date of the order whose status you wish to view.
  
  
• Can I pay by check?
  We do not recommend payment by check, due to the time required for the check to clear (up to 30 days).  However, if this is your only method of payment, please contact us and we will arrange to accept your check.
  
  
• Can I pay by bank wire transfer?
  Yes.  Please call us at 1-866-637-7627, and we will supply you with the payment information.
  
  
• I don't have PayPal, how do I set it up?
  You can set up your own PayPal account here.  If you have any questions or need help with this please let us know, we will be happy to help.
  
  
• If I bought more than one item, can I pay for it all at once?
  Yes, just give us a call at 1-866-637-7627 and we will process your orders together as one.
  
  

General Information

• How can the price be so low for a quality product?
  Being strictly online allows us to operate with low overhead costs, and reach a huge audience.  Having built our reputation on quality, we have achieved sales volumes that allow us to get the best prices on everything, which are passed on to you.
  
  
• Do you have a store or dealer location where I can go see your product?
  No, we are completely online.  Please call us if you have particular questions, and remember that we offer a Complete Satisfaction Guarantee.
  
  
• What are your hours of operation?
  Monday to Friday, 10AM to 7PM Eastern Standard Time.