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Warranty - K&S Intl.
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Effective date: 03.19.2008
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Comfort Series Warranty Statement:
During the first year, after the original date of purchase, K & S International will, replace any material that is defective. This warranty does not cover puncture (from high heels, sharp objects, etc.), slashing, cutting, abrasion (from soil, gravel, stones, etc.) nor any other damage due to accidental causes or intentional or unintentional misuse.
Sierra Hardwood Flooring Warranty Statement:
Products are guaranteed to be free from defects in material and workmanship for one year from date of purchase. Warranty does not apply to products subject to abuse. Wood floors are not covered for scratches, gouges, punctures, abrasion, or damage resulting from improper use.
Return Process:
- Call an Advatum client service representative and provide original order number. They will provide a return authorization number that must appear on the outside of the package. Instructions will be provided on where to ship return.
- Carefully package and ship the damaged product to the specified address that is given at the time of the return authorization.
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